BUS1773 Business Etiquette & Protocol
This course equips students with the skills to apply business ethics in an evolving social and professional landscape. It highlights the importance of adhering to ethical principles, especially as business environments and societal norms change. Students will explore how ethical standards are shaped by shifts in technology, culture, and society, ensuring they can recognize and uphold these values in practical situations. The course also covers the fundamentals of business etiquette, teaching students the significance of effective communication, respect, and professionalism in the workplace.
Students will also learn the expected behavior of both employees and employers, focusing on leadership, accountability, and integrity in fostering a productive work environment. By mastering these skills, students can model and promote ethical practices in the workplace. Additionally, the course offers strategies to help students adapt to the evolving social and ethical expectations of modern business.
Key Topics Covered Include:
- The Purpose and Intent of Business Etiquette: Understand the importance of etiquette in fostering professionalism, respect, and effective communication in the workplace.
- The Basic Types of Business Etiquette: Learn about different aspects of business etiquette, including communication, behavior, and professionalism in various business contexts.
- Standards of Dress and Grooming: Explore appropriate dress codes and grooming standards that convey professionalism and align with workplace expectations.
- Proper Greetings and Introductions: Master the etiquette of professional greetings, introductions, and building rapport in business interactions.
- Etiquette at Meals and Social Functions: Learn the proper conduct for business-related meals and social functions, ensuring confidence in formal and informal settings.
- Methods to Improve Interpersonal Interaction: Develop techniques to enhance interpersonal relationships, including active listening, empathy, and maintaining respectful dialogue.
- How the Use of Technology Applies to Modern-Day Etiquette: Understand the role of technology in modern business etiquette, including email, social media, and virtual meetings, and how to use these tools effectively and professionally.
REFERENCE MATERIALS
for
Full-CLC Students
Based on your HESEAP application, you have been awarded full CLC for this course, classifying it as a test-out course, meaning no traditional instruction will be provided. Your CLC award signifies that you possess knowledge, whether gained through prior education or experience, equivalent to or surpassing what would typically be learned in a traditional college setting. Consequently, classroom attendance is not required; however, you are required to successfully pass a final exam for the course.
USILACS remains committed to fostering your academic success. Should you find a refresher necessary or wish to deepen your understanding of the subject, it is recommended that you explore a variety of free online educational resources on the suggested topics below.
Thousands of FREE Online College Courses:
Search Topics: Publications/Videos/Papers
The majority of the exam questions for this course are based upon information contained in the below search topics.
- (2018) “The Five Zones of Professional Etiquette (Student Version).” Bovee and Thill Business Communication Videoshttps://www.youtube.com/watch?v=A9Q20hZ5ZX4
- (2017) “6 Bad Body Language Behaviors to Avoid.” TheExecuSearchGrouphttps://www.youtube.com/watch?v=sXAHwa1CWYw
- (2017) Organizational Behaviour. The University of Minnesota. http://solr.bccampus.ca:8001/bcc/file/053bc0d1-fea6-44af-af18-cebc9bdc0cbb/1/Organizational-Behavior.pdf
- 4.3 Work Behaviours (pg. 157-170)
- 7.3 Avoiding and Managing Stress (pg. 282-293)
- 7.5 Emotions at work (pg. 299-306)
- 8.3 Communication Barriers (pg. 325-337)
- 8.4 Different types of communication and channels (pg. 338-354)
- (2015) Business Communication for Success. The University of Minnesota. (PDF). https://open.lib.umn.edu/businesscommunication/
- 1.1 Why is it important to communicate well (pg. 2-5)
- 1.4 Your Responsibilities as a communication (pg. 16-20)
- 3.5 Listening and Reading for Understanding (pg. 82-84)
- 5.4 Ethics, Plagiarism and Reliable Sources (pg. 132-138)
- 15.2 Telephone/VoIP Conversations (pg. 442-445)
- (2015) “Introduction to Business Communication. Christine Groth https://www.youtube.com/watch?v=-N8pTGaSf8I
- (2012) “How the Communication Process Works - Episode 20.” Alanis Business Academy https://www.youtube.com/watch?v=q6u0AVn-NUM
- (2010) Good manners and etiquette- components of businessman’s image. Studies and Scientific Researches - Economic Edition, no. 15. Ovidiu Leonard Turcu, Ph.D., University of Bacau, Romania and Andreea Feraru, University of Bacau, Romania http://sceco.ub.ro/index.php/SCECO/article/view/168/168
- (pg. 1- 6)
- (2013) “What is Cultural Intelligence?” Dr. Tom Verghese. Available at: https://m.youtube.com/watch?v=rdjecUD_6Ck
- (2013) “Episode 28: International Business Etiquette.” Michael Czinkota. Available at: https://m.youtube.com/watch?v=yV_XMCFPOjQ
- (2015) “Cultural Differences in Negotiations and Conflicts.” Robert Robles. https://m.youtube.com/watch?v=rSDntIn6ekE
- (2017) “5. Global Business Etiquette.” Rachid Bendaoud. Available at: https://m.youtube.com/watch?v=6xtyh3Le4ss
Please note that USILACS is not the source of the above links; therefore, we do not have control over their accessibility. Some links may no longer be active, and in such cases, we encourage you to copy and paste the title into Google or YouTube to find an alternative source. Should you encounter an inactive link, feel free to contact our academic team at academics@usilacs.org for assistance or to notify them so the link can be updated.
Occasionally, the links may prompt you to download reference material in PDF format. While we have made every effort to ensure the safety of the sources, we encourage you to take precautions to verify the security of any downloads on your device.
Although comprehensive study materials have been provided, you can search for the topics and titles on Google and YouTube if additional resources are needed.
Tips for Success
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