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Question 1 of 15
1. Question
What is the primary goal of preventative IT maintenance?
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Question 2 of 15
2. Question
Which of the following is a common tool used for network monitoring?
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Question 3 of 15
3. Question
What does an SLA typically define?
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Question 4 of 15
4. Question
What is the first step in troubleshooting an IT issue?
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Question 5 of 15
5. Question
Which of the following is a benefit of using monitoring tools?
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Question 6 of 15
6. Question
Which of the following is typically included in an SLA?
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Question 7 of 15
7. Question
What does a service-level agreement (SLA) guarantee?
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Question 8 of 15
8. Question
What is the purpose of performing routine backups?
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Question 9 of 15
9. Question
Which tool is used to monitor system performance and detect issues like slow CPU or memory usage?
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Question 10 of 15
10. Question
What is one common cause of software crashes?
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Question 11 of 15
11. Question
Routine IT maintenance helps prevent issues before they occur.
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Question 12 of 15
12. Question
SLAs define the level of service and expectations for IT support.
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Question 13 of 15
13. Question
Troubleshooting is a reactive process that only occurs after an issue is reported.
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Question 14 of 15
14. Question
Disaster recovery plans are only necessary for large enterprises.
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Question 15 of 15
15. Question
Monitoring tools help detect potential problems early, allowing for quicker resolution.
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