Chapter Quiz: AI for Enhancing Customer Service and Engagement

What is the primary function of AI-powered chatbots in customer service?

How does sentiment analysis help improve customer engagement?

What is one of the benefits of using AI for personalizing customer interactions?

How does AI help in automating routine customer service tasks?

What is an ethical concern related to AI-driven customer service?

What is the role of AI in personalizing customer service?

How can AI improve customer service response times?

What is one key benefit of using AI-powered virtual assistants in customer service?

What does AI-driven customer service help businesses achieve?

How can AI tools help improve customer service quality?

AI chatbots can only handle basic customer service inquiries.

Sentiment analysis helps organizations understand customer emotions based on text.

AI can never be used to personalize customer interactions.

Ethical concerns in AI-driven customer service include fairness and transparency.

AI tools can measure the effectiveness of customer service by analyzing feedback and satisfaction metrics.