Chapter Quiz: Business Continuity and Crisis Management

What is the primary focus of crisis management?

What is the first step in crisis management planning?

Which of the following is NOT a key element of crisis management planning?

What is the role of a crisis management team (CMT)?

Why is scenario analysis important in crisis management planning?

Which of the following is a key step in the response phase of crisis management?

What is the primary purpose of crisis communication?

What should a crisis management plan include?

How often should crisis management plans be tested?

What is the primary goal of the recovery phase in crisis management?

Crisis management is only concerned with managing financial risks during a crisis.

The first step in crisis management planning is to develop a communication strategy.

A crisis management team is responsible for coordinating the organization’s response during a crisis.

Scenario analysis is only needed for high-risk crises and not for everyday operational planning.

Regular testing of crisis management plans helps ensure that the organization is prepared for any crisis.