BUS1773 Business Etiquette & Protocol

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BUS1773 Business Etiquette & Protocol

The modern workplace seems like a vastly different environment from the stodgy, straight-laced companies in the past.  Jeans and T-shirts can be acceptable attire and if the company is successful it seems like employees do not have to adhere to rigid rules of conduct.  A less rigid office environment may lead some people to feel that business etiquette rules are obsolete, but that appearance of freedom is an illusion.  Businesses operate under a clearly defined code of etiquette that allows for smooth interpersonal relationships and efficient work standards.

This course will enable a student to understand how to identify the rules of business ethics in a changing social platform.  It will examine the fundamentals of business etiquette. Students will learn what types of conduct are expected of employees and employers and how to enact them in the workplace.  This course will equip students to be successful in the modern work environment.


Business Etiquette & Protocol II will delve into the purpose of a codified etiquette system in modern businesses.  It will detail the various areas of application for etiquette protocol.  It will explain specific rules of conduct that apply to different areas.  By the end of this course the student will know:

  • The purpose and intent of business etiquette
  • The basic types of business etiquette
  • Standards of dress and grooming
  • Proper greetings and introductions
  • Etiquette at meals and social functions
  • Methods to improve interpersonal interaction
  • How the use of technology applies to modern-day etiquette

Full-CLC Students

“A CLC award signifies that the student has attained the knowledge, (through either prior education or experience), equal to or greater than the student would have learned in a traditional college course.”

“Based upon your CLC award, physical classroom attendance is not required; however, you will be required to successfully pass a final exam for each course.”

Based upon your HESEAP Application, you have received full-CLC for this course; therefore, this is a test-out course which does not include traditional education on the subject.

USILACS wants to help you succeed. If you feel you need a little knowledge refresher or want to expand your knowledge on this subject, we recommend that you consider reviewing some of the vast online education resources and search topics below.

Thousands of FREE Online College Courses:

Search Topics: Publications/Videos/Papers

 (The majority of the exam questions for this course are based upon information contained in the below search topics)

  • (2017) Organizational Behavior. The University of Minnesota.
  • (2015) Business Communication for Success. The University of Minnesota.
    • 3 Principles of Verbal Communication (pg. 31-35)
    • 4 Getting to know your audience (pg. 76-81)
    • 1 Principles of Non-Verbal Communication (pg. 309-315)
    • 5 Making an argument (pg. 419-426)
    • 18 Intercultural & International Business Communication (pg. 520-522)
      • 1 Intercultural communication (pg. 523-525)
      • 2 How to understand intercultural communication (pg. 526-528)
      • 4 Divergent Cultural Characteristics (pg. 533-537)
      • 5 International Communication & the Global Market Place (pg. 538-542)
      • 7 The international assignment (pg. 545-550)
    • (2010) Good manners and etiquette- components of businessman’s image. Studies and Scientific Research - Economic Edition, no. 15. Ovidiu Leonard Turcu, Ph.D., University ofBacau, Romania and Andreea Feraru, University of Bacau, Romania
    • (2012) “Episode 23: Why is Culture Important in International Business?” Michael Czinkota.
    • (2013) “What is Cultural Intelligence?” Tom Verghese.
    • (2013) “Episode 28: International Business Etiquette.” Michael Czinkota.
    • (2015) “Cultural Differences in Negotiations and Conflicts.” Robert Robles.
    • (2017) “5. Global Business Etiquette.” Rachid Bendaoud.