BUS1773 Business Etiquette & Protocol

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BUS1773 Business Etiquette & Protocol

The modern workplace seems like a vastly different environment from the stodgy, straight-laced companies in the past.  Jeans and T-shirts can be acceptable attire and if the company is successful it seems like employees do not have to adhere to rigid rules of conduct.  A less rigid office environment may lead some people to feel that business etiquette rules are obsolete, but that appearance of freedom is an illusion.  Businesses operate under a clearly defined code of etiquette that allows for smooth interpersonal relationships and efficient work standards.

This course will enable a student to understand how to identify the rules of business ethics in a changing social platform.  It will examine the fundamentals of business etiquette. Students will learn what types of conduct are expected of employees and employers and how to enact them in the workplace.  This course will equip students to be successful in the modern work environment.


Business Etiquette & Protocol II will delve into the purpose of a codified etiquette system in modern businesses.  It will detail the various areas of application for etiquette protocol.  It will explain specific rules of conduct that apply to different areas.  By the end of this course the student will know:

  • The purpose and intent of business etiquette
  • The basic types of business etiquette
  • Standards of dress and grooming
  • Proper greetings and introductions
  • Etiquette at meals and social functions
  • Methods to improve interpersonal interaction
  • How the use of technology applies to modern-day etiquette

Full-CLC Students

A CLC award signifies that the student has attained the knowledge, (through either prior education or experience), equal to or greater than the student would have learned in a traditional college course.”

“Based upon your CLC award, physical classroom attendance is not required; however, you will be required to successfully pass a final exam for each course.”

Based upon your HESEAP Application, you have received full-CLC for this course; therefore, this is a test-out course which does not include traditional education on the subject.

USILACS wants to help you succeed. If you feel you need a little knowledge refresher or want to expand your knowledge on this subject, we recommend that you consider reviewing some of the vast online education resources and search topics below.

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Search Topics: Publications/Videos/Papers

 (The majority of the exam questions for this course are based upon information contained in the below search topics)


  • (2017) Organizational Behaviour. The University of Minnesota. http://solr.bccampus.ca:8001/bcc/file/053bc0d1-fea6-44af-af18-cebc9bdc0cbb/1/Organizational-Behavior.pdf 
    • 4.3 Work Behaviours (pg. 157-170)
    • 7.3 Avoiding and Managing Stress (pg. 282-293)
    • 7.5 Emotions at work (pg. 299-306)
    • 8.3 Communication Barriers (pg. 325-337)
    • 8.4 Different types of communication and channels (pg. 338-354)
  • (2015) Business Communication for Success. The University of Minnesota. (PDF). https://open.lib.umn.edu/businesscommunication/ 
    • 1.1 Why is it important to communicate well (pg. 2-5)
    • 1.4 Your Responsibilities as a communication (pg. 16-20)
    • 3.5 Listening and Reading for Understanding (pg. 82-84)
    • 5.4 Ethics, Plagiarism and Reliable Sources (pg. 132-138)
    • 15.2 Telephone/VoIP Conversations (pg. 442-445)
  • (2010) Good manners and etiquette- components of businessman’s image. Studies and Scientific Researches - Economic Edition, no. 15. Ovidiu Leonard Turcu, Ph.D.,  University of Bacau, Romania and Andreea Feraru, University of Bacau, Romania http://sceco.ub.ro/index.php/SCECO/article/view/168/168
    • (pg. 1- 6)


Please note: USILACS is not the source of these links. Therefore we do not have control over the accessibility of the links. You may find that some links are no longer active. We therefore encourage you to copy and paste the title into Google or YouTube to find an alternative source. You are also welcome to email our academic team at academics@usilacs.org for assistance or to inform them of an inactive link so we can replace it with a new one.

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Although we are providing comprehensive study material, if you feel you require more, please copy and paste the topics and titles into Google and YouTube. 


Tips for success

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Some of the reference materials are large, extensive books with hundreds of pages. If you have a question on your exam that you want to find the answer to within the book, here’s a quick way of doing so:

Choose a keyword or phrase from the exam question. Go to the reference material. Press ‘Ctrl’ + ‘F’ on your keyboard. This will bring up a search bar. Type your keyword or phrase into the search bar and click search. This will show you all the locations that they appear in the reference material.