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COURSE DESCRIPTION
This course is designed to equip students with the skills to navigate cultural protocols across international borders, helping them succeed in global business settings. Students will learn the basic etiquette required in business meetings across various cultures, focusing on understanding and avoiding specific actions that could hinder positive interactions. This knowledge will help them foster respectful and professional relationships with international colleagues and clients, ensuring smooth and successful business exchanges.
For example, in a business meeting with someone from China, knowing whether to bow, shake hands, or avoid physical contact can prevent awkward situations and build mutual respect. Failing to implement proper protocol can lead to embarrassment, misunderstanding, and even damage business relationships. This course emphasizes the importance of researching and applying international business etiquette to navigate cross-cultural interactions with sensitivity and finesse, ensuring successful outcomes in the global marketplace.
Key Topics Covered
- Learn to See Situations from the Perspective of Another Culture: Understand how to view business interactions from different cultural viewpoints to build mutual understanding.
- Compare and Contrast Different Approaches to Doing Business: Analyze how business practices vary across cultures, including negotiation styles, decision-making, and communication techniques.
- Research Cultural Mores and Taboos: Gain the ability to research and understand cultural norms, customs, and taboos to avoid missteps in cross-cultural business settings.
- Understand the Framework of Cultural Intelligence: Explore the concept of cultural intelligence and how it influences effective interaction in international business environments.
- Learn How to Develop and Display Cultural Intelligence: Build skills for enhancing cultural awareness and sensitivity and apply these skills to navigate complex, multicultural business situations.
- Adapt to Culturally Diverse Situations in International Business: Learn strategies to flexibly adapt to various cultural environments, ensuring smooth and respectful business interactions.
- Develop Communication Skills That Transcend National Borders: Master communication techniques that overcome cultural barriers, enabling effective collaboration in a global business context.
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REFERENCE MATERIALS
for
Full-CLC Students
Based on your HESEAP application, you have been awarded full CLC for this course, classifying it as a test-out course, meaning no traditional instruction will be provided. Your CLC award signifies that you possess knowledge, whether gained through prior education or experience, equivalent to or surpassing what would typically be learned in a traditional college setting. Consequently, classroom attendance is not required; however, you are required to successfully pass a final exam for the course.
USILACS remains committed to fostering your academic success. Should you find a refresher necessary or wish to deepen your understanding of the subject, it is recommended that you explore a variety of free online educational resources on the suggested topics below.
Thousands of FREE Online College Courses:
Search Topics: Publications/Videos/Papers
The majority of the exam questions for this course are based upon information contained in the below search topics.
- (2017) Organizational Behavior. The University of Minnesota.
http://solr.bccampus.ca:8001/bcc/file/053bc0d1-fea6-44af-af18-cebc9bdc0cbb/1/Organizational-Behavior.pdf - (2015) Business Communication for Success. The University of Minnesota. Available at: https://open.lib.umn.edu/businesscommunication/
- 2.3 Principles of Verbal Communication (pg. 31-35)
- 3.4 Getting to know your audience (pg. 76-81)
- 11.1 Principles of Non-Verbal Communication (pg. 309-315)
- 14.5 Making an argument (pg. 419-426)
- Chap. 18 Intercultural & International Business Communication (pg. 520-522)
- 18.1 Intercultural communication (pg. 523-525)
- 18.2 How to understand intercultural communication (pg. 526-528)
- 18.4 Divergent Cultural Characteristics (pg. 533-537)
- 18.5 International Communication & the Global Market Place (pg. 538-542)
- 18.7 The international assignment (pg. 545-550)
- (2010) Good manners and etiquette- components of businessman’s image. Studies and Scientific Researches - Economic Edition, no. 15. Ovidiu Leonard Turcu, Ph.D., University of Bacau, Romania and Andreea Feraru, University of Bacau, Romania
http://sceco.ub.ro/index.php/SCECO/article/view/168/168 - (2012) “Episode 23: Why is Culture Important in International Business?” Michael Czinkota. Available at: https://m.youtube.com/watch?v=_D1U0HiS6Mk
- (2013) “What is Cultural Intelligence?” Dr. Tom Verghese. Available at: https://m.youtube.com/watch?v=rdjecUD_6Ck
- (2013) “Episode 28: International Business Etiquette.” Michael Czinkota. Available at: https://m.youtube.com/watch?v=yV_XMCFPOjQ
- (2015) “Cultural Differences in Negotiations and Conflicts.” Robert Robles. https://m.youtube.com/watch?v=rSDntIn6ekE
- (2017) “5. Global Business Etiquette.” Rachid Bendaoud. Available at: https://m.youtube.com/watch?v=6xtyh3Le4ss
Please note that USILACS is not the source of the above links; therefore, we do not have control over their accessibility. Some links may no longer be active, and in such cases, we encourage you to copy and paste the title into Google or YouTube to find an alternative source. Should you encounter an inactive link, feel free to contact our academic team at academics@usilacs.org for assistance or to notify them so the link can be updated.
Occasionally, the links may prompt you to download reference material in PDF format. While we have made every effort to ensure the safety of the sources, we encourage you to take precautions to verify the security of any downloads on your device.
Although comprehensive study materials have been provided, you can search for the topics and titles on Google and YouTube if additional resources are needed.
Tips for Success
Remember that the exams are open-book, meaning you can keep reference materials open in other tabs for easy access during the exam. Some reference materials are extensive, with hundreds of pages. To quickly find answers, follow these steps:
- Choose a keyword or phrase from the exam question.
- Open the reference material.
- Press ‘Ctrl’ + ‘F’ on your keyboard to open a search bar.
- Enter your keyword or phrase and click search. This will display all instances of that word or phrase within the document, allowing for more efficient navigation.
