You must complete these prerequisite courses before accessing this content:

• TSC1155 IT Support Fundamentals
• TSC1160 Computer Hardware Basics
• TSC1165 Operating Systems Essentials
• TSC1170 Networking Basics
• TSC1175 Customer Service & Professionalism
• TSC1180 Cloud & SaaS Support
• TSC1185 Scripting for Support
• TSC1190 ITIL Concepts & Service Management
• TSC1195 Enterprise Support Scenarios
• TSC1200 Security Basics for Support
• TSC1205 Troubleshooting Methodologies