Associate of Science in Clerical Healthcare Administration Degree “Major” Courses

Course Number and Name Description
TSC1830 Healthcare System Overview [Course Description]
TSC1835 Medical Terminology Essentials [Course Description]
TSC1845 Billing Processes & Claims Basics [Course Description]
TSC1850 Compliance, Privacy & Ethics [Course Description]
TSC1860 Revenue Cycle Management [Course Description]
TSC1875 EHRs & Practice Management Systems [Course Description]
TSC1905 Healthcare Documentation Fundamentals [Course Description]
TSC1925 Confidentiality & Compliance [Course Description]
ACC1004 Accounting [Course Description]
BUS1337 Management [Course Description]
BUS1991 Human Resource Management [Course Description]
TSC1945 Client Management & QA Reporting [Course Description]
TSC1830 — Healthcare System Overview

COURSE DESCRIPTION

This course provides a focused study of Healthcare System Overview within healthcare administration, documentation, and reimbursement operations. Its instructional sequence is organized around four areas: Structure of the U.S. Healthcare System; Key Healthcare Stakeholders and Roles; Public vs. Private Payer Systems; and The Revenue Cycle and Compliance Integration. Together, these areas build the conceptual foundation needed to understand and apply the subject in a professional setting.

Scenario-based exercises and a final applied task move the material from explanation to workplace use. Throughout the course, students practice accuracy, privacy, compliance, payer requirements, quality assurance, and responsible client communication, producing evidence of learning that can be discussed in exam-style questions and transferred to professional assignments.

KEY POINTS

  1. Structure of the U.S. Healthcare System: Establishes the terminology, principles, and professional context needed to understand the topic’s significance and its connection to sound decisions.
  2. Key Healthcare Stakeholders and Roles: Examines practical workflows, tools, and standards that support consistent, efficient, and defensible execution.
  3. Public vs. Private Payer Systems: Develops the ability to recognize risks or constraints, compare alternatives, and select appropriate controls, methods, or responses.
  4. The Revenue Cycle and Compliance Integration: Connects course knowledge to planning, documentation, measurement, collaboration, and continuous improvement.
  5. Applied Practice: Uses scenarios and practical exercises to create a workflow, claim analysis, compliance review, documentation audit, or client-ready report and to justify decisions with evidence and accepted professional practice.
  6. Professional Standards and Readiness: Reinforces accurate terminology, ethical conduct, clear communication, and accuracy, privacy, compliance, payer requirements, quality assurance, and responsible client communication for exam-style review and workplace application.

CORE LEARNING OUTCOMES

  1. Foundational Knowledge: Explain the principles, purpose, and professional significance of Topic 1, “Structure of the U.S. Healthcare System,” within healthcare administration, documentation, and reimbursement operations.
  2. Methods and Tools: Apply structured methods, appropriate tools, and accepted practices to the work addressed in Topic 2, “Key Healthcare Stakeholders and Roles.”
  3. Analysis and Judgment: Analyze the conditions presented in Topic 3, “Public vs. Private Payer Systems”; identify significant risks or opportunities; and select a defensible response.
  4. Solution Development: Develop and justify a practical approach to Topic 4, “The Revenue Cycle and Compliance Integration.”
  5. Applied Deliverable: Produce a workflow, claim analysis, compliance review, documentation audit, or client-ready report that demonstrates accurate, ethical, and well-documented application of course concepts.
  6. Professional Communication: Communicate findings and recommendations using terminology, documentation standards, and evidence appropriate to healthcare administration, documentation, and reimbursement operations.
TSC1835 — Medical Terminology Essentials

COURSE DESCRIPTION

Designed for students preparing to work in healthcare administration, documentation, and reimbursement operations, this course examines Medical Terminology Essentials from both operational and strategic perspectives. Instruction progresses through four reviewed areas: Structure of Medical Terms — Prefixes, Roots, and Suffixes; Anatomical Terms and Body Systems; Common Medical Abbreviations and Symbols; and Terminology in Specialty Coding. Emphasis is placed on accurate decisions and repeatable professional practice.

Scenario-based exercises and a final applied task move the material from explanation to workplace use. Throughout the course, students practice accuracy, privacy, compliance, payer requirements, quality assurance, and responsible client communication, producing evidence of learning that can be discussed in exam-style questions and transferred to professional assignments.

KEY POINTS

  1. Structure of Medical Terms — Prefixes, Roots, and Suffixes: Establishes the terminology, principles, and professional context needed to understand the topic’s significance and its connection to sound decisions.
  2. Anatomical Terms and Body Systems: Examines practical workflows, tools, and standards that support consistent, efficient, and defensible execution.
  3. Common Medical Abbreviations and Symbols: Develops the ability to recognize risks or constraints, compare alternatives, and select appropriate controls, methods, or responses.
  4. Terminology in Specialty Coding: Connects course knowledge to planning, documentation, measurement, collaboration, and continuous improvement.
  5. Applied Practice: Uses scenarios and practical exercises to create a workflow, claim analysis, compliance review, documentation audit, or client-ready report and to justify decisions with evidence and accepted professional practice.
  6. Professional Standards and Readiness: Reinforces accurate terminology, ethical conduct, clear communication, and accuracy, privacy, compliance, payer requirements, quality assurance, and responsible client communication for exam-style review and workplace application.

CORE LEARNING OUTCOMES

  1. Foundational Knowledge: Explain the principles, purpose, and professional significance of Topic 1, “Structure of Medical Terms — Prefixes, Roots, and Suffixes,” within healthcare administration, documentation, and reimbursement operations.
  2. Methods and Tools: Apply structured methods, appropriate tools, and accepted practices to the work addressed in Topic 2, “Anatomical Terms and Body Systems.”
  3. Analysis and Judgment: Analyze the conditions presented in Topic 3, “Common Medical Abbreviations and Symbols”; identify significant risks or opportunities; and select a defensible response.
  4. Solution Development: Develop and justify a practical approach to Topic 4, “Terminology in Specialty Coding.”
  5. Applied Deliverable: Produce a workflow, claim analysis, compliance review, documentation audit, or client-ready report that demonstrates accurate, ethical, and well-documented application of course concepts.
  6. Professional Communication: Communicate findings and recommendations using terminology, documentation standards, and evidence appropriate to healthcare administration, documentation, and reimbursement operations.
TSC1845 — Billing Processes & Claims Basics

COURSE DESCRIPTION

This course provides a focused study of Billing Processes & Claims Basics within healthcare administration, documentation, and reimbursement operations. Its instructional sequence is organized around four areas: The Medical Billing Workflow; Understanding Claim Forms — CMS-1500 and UB-04; Claim Submission, Adjudication, and Payment Posting; and Denials, Appeals, and Compliance Audits. Together, these areas build the conceptual foundation needed to understand and apply the subject in a professional setting.

Scenario-based exercises and a final applied task move the material from explanation to workplace use. Throughout the course, students practice accuracy, privacy, compliance, payer requirements, quality assurance, and responsible client communication, producing evidence of learning that can be discussed in exam-style questions and transferred to professional assignments.

KEY POINTS

  1. The Medical Billing Workflow: Establishes the terminology, principles, and professional context needed to understand the topic’s significance and its connection to sound decisions.
  2. Understanding Claim Forms — CMS-1500 and UB-04: Examines practical workflows, tools, and standards that support consistent, efficient, and defensible execution.
  3. Claim Submission, Adjudication, and Payment Posting: Develops the ability to recognize risks or constraints, compare alternatives, and select appropriate controls, methods, or responses.
  4. Denials, Appeals, and Compliance Audits: Connects course knowledge to planning, documentation, measurement, collaboration, and continuous improvement.
  5. Applied Practice: Uses scenarios and practical exercises to create a workflow, claim analysis, compliance review, documentation audit, or client-ready report and to justify decisions with evidence and accepted professional practice.
  6. Professional Standards and Readiness: Reinforces accurate terminology, ethical conduct, clear communication, and accuracy, privacy, compliance, payer requirements, quality assurance, and responsible client communication for exam-style review and workplace application.

CORE LEARNING OUTCOMES

  1. Foundational Knowledge: Explain the principles, purpose, and professional significance of Topic 1, “The Medical Billing Workflow,” within healthcare administration, documentation, and reimbursement operations.
  2. Methods and Tools: Apply structured methods, appropriate tools, and accepted practices to the work addressed in Topic 2, “Understanding Claim Forms — CMS-1500 and UB-04.”
  3. Analysis and Judgment: Analyze the conditions presented in Topic 3, “Claim Submission, Adjudication, and Payment Posting”; identify significant risks or opportunities; and select a defensible response.
  4. Solution Development: Develop and justify a practical approach to Topic 4, “Denials, Appeals, and Compliance Audits.”
  5. Applied Deliverable: Produce a workflow, claim analysis, compliance review, documentation audit, or client-ready report that demonstrates accurate, ethical, and well-documented application of course concepts.
  6. Professional Communication: Communicate findings and recommendations using terminology, documentation standards, and evidence appropriate to healthcare administration, documentation, and reimbursement operations.
TSC1850 — Compliance, Privacy & Ethics

COURSE DESCRIPTION

Designed for students preparing to work in healthcare administration, documentation, and reimbursement operations, this course examines Compliance, Privacy & Ethics from both operational and strategic perspectives. Instruction progresses through four reviewed areas: Foundations of Healthcare Compliance; Privacy and Security Under HIPAA; Preventing Fraud, Waste, and Abuse; and Ethical Decision-Making in Medical Coding. Emphasis is placed on accurate decisions and repeatable professional practice.

Scenario-based exercises and a final applied task move the material from explanation to workplace use. Throughout the course, students practice accuracy, privacy, compliance, payer requirements, quality assurance, and responsible client communication, producing evidence of learning that can be discussed in exam-style questions and transferred to professional assignments.

KEY POINTS

  1. Foundations of Healthcare Compliance: Establishes the terminology, principles, and professional context needed to understand the topic’s significance and its connection to sound decisions.
  2. Privacy and Security Under HIPAA: Examines practical workflows, tools, and standards that support consistent, efficient, and defensible execution.
  3. Preventing Fraud, Waste, and Abuse: Develops the ability to recognize risks or constraints, compare alternatives, and select appropriate controls, methods, or responses.
  4. Ethical Decision-Making in Medical Coding: Connects course knowledge to planning, documentation, measurement, collaboration, and continuous improvement.
  5. Applied Practice: Uses scenarios and practical exercises to create a workflow, claim analysis, compliance review, documentation audit, or client-ready report and to justify decisions with evidence and accepted professional practice.
  6. Professional Standards and Readiness: Reinforces accurate terminology, ethical conduct, clear communication, and accuracy, privacy, compliance, payer requirements, quality assurance, and responsible client communication for exam-style review and workplace application.

CORE LEARNING OUTCOMES

  1. Foundational Knowledge: Explain the principles, purpose, and professional significance of Topic 1, “Foundations of Healthcare Compliance,” within healthcare administration, documentation, and reimbursement operations.
  2. Methods and Tools: Apply structured methods, appropriate tools, and accepted practices to the work addressed in Topic 2, “Privacy and Security Under HIPAA.”
  3. Analysis and Judgment: Analyze the conditions presented in Topic 3, “Preventing Fraud, Waste, and Abuse”; identify significant risks or opportunities; and select a defensible response.
  4. Solution Development: Develop and justify a practical approach to Topic 4, “Ethical Decision-Making in Medical Coding.”
  5. Applied Deliverable: Produce a workflow, claim analysis, compliance review, documentation audit, or client-ready report that demonstrates accurate, ethical, and well-documented application of course concepts.
  6. Professional Communication: Communicate findings and recommendations using terminology, documentation standards, and evidence appropriate to healthcare administration, documentation, and reimbursement operations.
TSC1860 — Revenue Cycle Management

COURSE DESCRIPTION

This course provides a focused study of Revenue Cycle Management within healthcare administration, documentation, and reimbursement operations. Its instructional sequence is organized around four areas: Overview of the Revenue Cycle; Key Metrics and Financial Indicators; Denial Management and Prevention; and Technology and Automation in Revenue Cycle Management. Together, these areas build the conceptual foundation needed to understand and apply the subject in a professional setting.

Scenario-based exercises and a final applied task move the material from explanation to workplace use. Throughout the course, students practice accuracy, privacy, compliance, payer requirements, quality assurance, and responsible client communication, producing evidence of learning that can be discussed in exam-style questions and transferred to professional assignments.

KEY POINTS

  1. Overview of the Revenue Cycle: Establishes the terminology, principles, and professional context needed to understand the topic’s significance and its connection to sound decisions.
  2. Key Metrics and Financial Indicators: Examines practical workflows, tools, and standards that support consistent, efficient, and defensible execution.
  3. Denial Management and Prevention: Develops the ability to recognize risks or constraints, compare alternatives, and select appropriate controls, methods, or responses.
  4. Technology and Automation in Revenue Cycle Management: Connects course knowledge to planning, documentation, measurement, collaboration, and continuous improvement.
  5. Applied Practice: Uses scenarios and practical exercises to create a workflow, claim analysis, compliance review, documentation audit, or client-ready report and to justify decisions with evidence and accepted professional practice.
  6. Professional Standards and Readiness: Reinforces accurate terminology, ethical conduct, clear communication, and accuracy, privacy, compliance, payer requirements, quality assurance, and responsible client communication for exam-style review and workplace application.

CORE LEARNING OUTCOMES

  1. Foundational Knowledge: Explain the principles, purpose, and professional significance of Topic 1, “Overview of the Revenue Cycle,” within healthcare administration, documentation, and reimbursement operations.
  2. Methods and Tools: Apply structured methods, appropriate tools, and accepted practices to the work addressed in Topic 2, “Key Metrics and Financial Indicators.”
  3. Analysis and Judgment: Analyze the conditions presented in Topic 3, “Denial Management and Prevention”; identify significant risks or opportunities; and select a defensible response.
  4. Solution Development: Develop and justify a practical approach to Topic 4, “Technology and Automation in Revenue Cycle Management.”
  5. Applied Deliverable: Produce a workflow, claim analysis, compliance review, documentation audit, or client-ready report that demonstrates accurate, ethical, and well-documented application of course concepts.
  6. Professional Communication: Communicate findings and recommendations using terminology, documentation standards, and evidence appropriate to healthcare administration, documentation, and reimbursement operations.
TSC1875 — EHRs & Practice Management Systems

COURSE DESCRIPTION

This course provides a focused study of EHRs & Practice Management Systems within healthcare administration, documentation, and reimbursement operations. Its instructional sequence is organized around four areas: Understanding EHRs and Practice Management Systems; Navigating EHR Templates and Macros; Validation Processes and Error Prevention; and Advanced Software, Interoperability, and Compliance. Together, these areas build the conceptual foundation needed to understand and apply the subject in a professional setting.

Scenario-based exercises and a final applied task move the material from explanation to workplace use. Throughout the course, students practice accuracy, privacy, compliance, payer requirements, quality assurance, and responsible client communication, producing evidence of learning that can be discussed in exam-style questions and transferred to professional assignments.

KEY POINTS

  1. Understanding EHRs and Practice Management Systems: Establishes the terminology, principles, and professional context needed to understand the topic’s significance and its connection to sound decisions.
  2. Navigating EHR Templates and Macros: Examines practical workflows, tools, and standards that support consistent, efficient, and defensible execution.
  3. Validation Processes and Error Prevention: Develops the ability to recognize risks or constraints, compare alternatives, and select appropriate controls, methods, or responses.
  4. Advanced Software, Interoperability, and Compliance: Connects course knowledge to planning, documentation, measurement, collaboration, and continuous improvement.
  5. Applied Practice: Uses scenarios and practical exercises to create a workflow, claim analysis, compliance review, documentation audit, or client-ready report and to justify decisions with evidence and accepted professional practice.
  6. Professional Standards and Readiness: Reinforces accurate terminology, ethical conduct, clear communication, and accuracy, privacy, compliance, payer requirements, quality assurance, and responsible client communication for exam-style review and workplace application.

CORE LEARNING OUTCOMES

  1. Foundational Knowledge: Explain the principles, purpose, and professional significance of Topic 1, “Understanding EHRs and Practice Management Systems,” within healthcare administration, documentation, and reimbursement operations.
  2. Methods and Tools: Apply structured methods, appropriate tools, and accepted practices to the work addressed in Topic 2, “Navigating EHR Templates and Macros.”
  3. Analysis and Judgment: Analyze the conditions presented in Topic 3, “Validation Processes and Error Prevention”; identify significant risks or opportunities; and select a defensible response.
  4. Solution Development: Develop and justify a practical approach to Topic 4, “Advanced Software, Interoperability, and Compliance.”
  5. Applied Deliverable: Produce a workflow, claim analysis, compliance review, documentation audit, or client-ready report that demonstrates accurate, ethical, and well-documented application of course concepts.
  6. Professional Communication: Communicate findings and recommendations using terminology, documentation standards, and evidence appropriate to healthcare administration, documentation, and reimbursement operations.
TSC1905 — Healthcare Documentation Fundamentals

COURSE DESCRIPTION

Designed for students preparing to work in healthcare administration, documentation, and reimbursement operations, this course examines Healthcare Documentation Fundamentals from both operational and strategic perspectives. Instruction progresses through four reviewed areas: Purpose and Structure of Healthcare Documentation; Roles and Responsibilities in Documentation; Documentation Standards and Regulatory Compliance; and Quality Control and Continuous Improvement in Documentation. Emphasis is placed on accurate decisions and repeatable professional practice.

Scenario-based exercises and a final applied task move the material from explanation to workplace use. Throughout the course, students practice accuracy, privacy, compliance, payer requirements, quality assurance, and responsible client communication, producing evidence of learning that can be discussed in exam-style questions and transferred to professional assignments.

KEY POINTS

  1. Purpose and Structure of Healthcare Documentation: Establishes the terminology, principles, and professional context needed to understand the topic’s significance and its connection to sound decisions.
  2. Roles and Responsibilities in Documentation: Examines practical workflows, tools, and standards that support consistent, efficient, and defensible execution.
  3. Documentation Standards and Regulatory Compliance: Develops the ability to recognize risks or constraints, compare alternatives, and select appropriate controls, methods, or responses.
  4. Quality Control and Continuous Improvement in Documentation: Connects course knowledge to planning, documentation, measurement, collaboration, and continuous improvement.
  5. Applied Practice: Uses scenarios and practical exercises to create a workflow, claim analysis, compliance review, documentation audit, or client-ready report and to justify decisions with evidence and accepted professional practice.
  6. Professional Standards and Readiness: Reinforces accurate terminology, ethical conduct, clear communication, and accuracy, privacy, compliance, payer requirements, quality assurance, and responsible client communication for exam-style review and workplace application.

CORE LEARNING OUTCOMES

  1. Foundational Knowledge: Explain the principles, purpose, and professional significance of Topic 1, “Purpose and Structure of Healthcare Documentation,” within healthcare administration, documentation, and reimbursement operations.
  2. Methods and Tools: Apply structured methods, appropriate tools, and accepted practices to the work addressed in Topic 2, “Roles and Responsibilities in Documentation.”
  3. Analysis and Judgment: Analyze the conditions presented in Topic 3, “Documentation Standards and Regulatory Compliance”; identify significant risks or opportunities; and select a defensible response.
  4. Solution Development: Develop and justify a practical approach to Topic 4, “Quality Control and Continuous Improvement in Documentation.”
  5. Applied Deliverable: Produce a workflow, claim analysis, compliance review, documentation audit, or client-ready report that demonstrates accurate, ethical, and well-documented application of course concepts.
  6. Professional Communication: Communicate findings and recommendations using terminology, documentation standards, and evidence appropriate to healthcare administration, documentation, and reimbursement operations.
TSC1925 Confidentiality & Compliance

COURSE DESCRIPTION

Confidentiality & Compliance develops the knowledge and practical judgment required for patient confidentiality, HIPAA and HITECH compliance, secure information handling, and professional accountability in medical transcription. Four connected topics anchor the course: Foundations of Patient Confidentiality; HIPAA and HITECH Compliance in Transcription; Data Security and Information Handling Practices; and Ethical Responsibilities and Professional Accountability. This progression helps students connect foundational concepts, professional methods, analytical judgment, and applied decision-making in medical-transcription, health-information, and regulated healthcare environments.

Scenario-based exercises and the applied task move the material from explanation to workplace use. Throughout the course, students practice applying HIPAA and HITECH principles to daily workflow, implementing secure data handling and encryption standards, recognizing and reporting potential data breaches, upholding ethical and professional responsibility in documentation, and conducting self-audits to verify compliance readiness. Students complete the specified applied task: Write a one-page analysis on how HIPAA and ethical standards shape the daily work of a medical transcriptionist. Include examples of confidentiality breaches and the steps required for prevention and reporting. The resulting work can be discussed in exam-style questions and transferred to professional assignments.

KEY POINTS

  1. Foundations of Patient Confidentiality: Patient confidentiality is a core ethical obligation in healthcare. It ensures that personal health information (PHI) is shared only with authorized individuals involved in the patient’s care.
  2. HIPAA and HITECH Compliance in Transcription: The HIPAA Privacy and Security Rules establish national standards for safeguarding electronic PHI (ePHI). The Privacy Rule regulates use and disclosure of PHI, while the Security Rule mandates administrative, physical, and technical safeguards.
  3. Data Security and Information Handling Practices: Transcription workflows depend on the secure handling of digital data from receipt to delivery. Security protocols ensure information remains protected throughout dictation, storage, and file transfer.
  4. Ethical Responsibilities and Professional Accountability: Ethics in transcription extend beyond legal requirements. Confidentiality, honesty, and accuracy define professional integrity.
  5. Applied Practice: Uses scenarios and practical exercises to complete the specified applied task – Write a one-page analysis on how HIPAA and ethical standards shape the daily work of a medical transcriptionist. Include examples of confidentiality breaches and the steps required for prevention and reporting – and to justify decisions with evidence and accepted professional practice.
  6. Professional Standards and Readiness: Reinforces HIPAA and HITECH compliance, minimum-necessary access, confidentiality, secure transmission, breach response, accurate records, and professional accountability for exam-style review and workplace application.

CORE LEARNING OUTCOMES

  1. Foundational Knowledge: Explain the principles, purpose, and professional significance of Topic 1, “Foundations of Patient Confidentiality,” within patient confidentiality, HIPAA and HITECH compliance, secure information handling, and professional accountability in medical transcription.
  2. Methods and Tools: Apply structured methods, appropriate tools, and accepted practices to the work addressed in Topic 2, “HIPAA and HITECH Compliance in Transcription.”
  3. Analysis and Judgment: Analyze the conditions presented in Topic 3, “Data Security and Information Handling Practices”; identify significant risks or opportunities; and select a defensible response.
  4. Solution Development: Develop and justify a practical approach to Topic 4, “Ethical Responsibilities and Professional Accountability.”
  5. Applied Deliverable: Complete the course’s applied task – Write a one-page analysis on how HIPAA and ethical standards shape the daily work of a medical transcriptionist. Include examples of confidentiality breaches and the steps required for prevention and reporting – demonstrating accurate, ethical, and well-documented application of course concepts.
  6. Professional Communication: Communicate findings and recommendations using terminology, documentation standards, and evidence appropriate to medical-transcription, health-information, and regulated healthcare environments.
ACC1004 Accounting

COURSE PREREQUISITES

This course has no prerequisites.

Due to the online format, reliable internet access and proficiency in Microsoft Office, Teams, and Zoom are required.

COURSE DESCRIPTION

This course introduces key theories and models central to financial accounting systems, with an emphasis on distinguishing between bookkeeping and accounting. The focus is on understanding how accounting measures, records, and reports economic activities while also examining the differences between accrual and cash flow measures in interpreting accounting data.

In addition, the course aims to deepen knowledge of the purpose and practical applications of accounting, including an understanding of generally accepted accounting principles (GAAP). The principles of double-entry bookkeeping will also be explored in relation to these accounting practices.

Key Topics Covered Include

  • Develop a Comprehensive Understanding of Corporate Financial Statements: Gain the ability to analyze and interpret financial statements, including the balance sheet, income statement, and statement of cash flows.
  • Substantiate Knowledge of Effective Cash Management Strategies: Learn strategies for managing cash flow efficiently, ensuring liquidity, and optimizing financial health.
  • Articulate an Understanding of the Valuation of Intangible Assets, Current Liabilities, and Long-Term Debt: Master the principles of valuing intangible assets, recognizing current liabilities, and assessing long-term debt obligations.
  • Exhibit a Thorough Understanding of the Stockholders’ Equity Section of the Balance Sheet: Explore the components of stockholders’ equity, including common stock, retained earnings, and dividends, and their impact on financial health.
  • Apply Regulations Concerning Earnings per Share for Corporations with Simple and Complex Capital Structures: Demonstrate proficiency in calculating earnings per share (EPS) according to regulatory standards for both simple and complex capital structures.
  • Display Proficiency in Accounting for Operating and Capital Leases and Income Tax Accounting: Acquire knowledge of accounting treatment for leases and apply income tax accounting principles in financial reporting.
  • Construct a Detailed Statement of Cash Flows: Learn to prepare a comprehensive statement of cash flows detailing cash inflows and outflows from operating, investing, and financing activities.
BUS1337 Management

COURSE DESCRIPTION

The Management course is designed to equip students with the foundational principles, skills, and strategies necessary to effectively manage people and resources in an organizational setting. This course covers key aspects of management, from leadership and motivation to organizational structure and decision-making.

Through a combination of theoretical knowledge and practical applications, students will learn to navigate complex business environments, resolve conflicts, foster innovation, and drive organizational success. By the end of the course, students will be able to analyze management challenges and apply appropriate solutions in a variety of business contexts.

Key Points

  1. Leadership and Management Styles: The course delves into various leadership theories and styles, such as transformational, transactional, autocratic, and democratic leadership. Students will learn how different leadership approaches can influence team dynamics, employee motivation, and organizational outcomes. Understanding these styles helps managers select the most effective approach for different situations, ultimately fostering stronger team performance.
  2. Organizational Structure and Design: A critical component of the course is understanding how organizations are structured. Students explore different organizational designs, including functional, divisional, matrix, and flat structures. They will learn how to align organizational structure with business strategies and how effective design can enhance communication, streamline decision-making, and improve operational efficiency.
  3. Motivation and Employee Engagement: One of the core focuses is on motivation theories, such as Maslow’s Hierarchy of Needs and Herzberg’s Two-Factor Theory. Students will learn to apply these concepts to real-world scenarios, fostering an environment where employees are motivated, engaged, and productive. Topics include intrinsic and extrinsic motivation and how managers can use them to boost employee performance.
  4. Conflict Management and Team Dynamics: The course addresses the inevitable conflicts that arise in the workplace and equips students with strategies to resolve them. Five conflict management styles—avoiding, accommodating, competing, compromising, and collaborating—are explored, along with techniques for fostering team collaboration. Understanding team dynamics is crucial for managers who need to build high-performing teams and navigate interpersonal and intergroup conflicts.
  5. Decision-Making and Problem-Solving: Decision-making is at the heart of management, and this course emphasizes various models, including rational decision-making, bounded rationality, and intuitive approaches. Students will learn to analyze problems, weigh alternatives, and implement effective solutions. The course also covers common biases in decision-making and how managers can mitigate their impact to make better, more informed choices.
  6. Ethics and Corporate Social Responsibility (CSR): Finally, the course explores the ethical challenges managers face and the role of corporate social responsibility in business today. Students will learn to incorporate ethical principles into their decision-making processes and understand the importance of CSR in building trust with stakeholders, enhancing reputation, and ensuring long-term sustainability for organizations.

Core Learning Outcomes

  • Apply Leadership Theories Effectively: Demonstrate an understanding of various leadership styles and theories, applying the most effective approaches to manage diverse teams and drive organizational goals.
  • Analyze and Design Organizational Structures: Critically assess and design organizational structures that align with business strategies and support operational efficiency.
  • Foster Employee Motivation and Engagement: Utilize motivational theories to create an engaging work environment, enhancing employee productivity and satisfaction.
  • Manage Conflict and Enhance Team Dynamics: Apply conflict resolution strategies to foster teamwork and resolve interpersonal and intergroup conflicts in the workplace.
  • Make Informed Decisions Using Management Models: Use various decision-making models to address business challenges, mitigate biases, and implement effective solutions.
  • Incorporate Ethics and CSR in Decision-Making: Integrate ethical considerations and corporate social responsibility principles into management practices to build trust and promote sustainability.
BUS1991 Human Resource Management

COURSE DESCRIPTION

The Human Resources Management course provides a comprehensive understanding of the key concepts, strategies, and functions essential for managing an organization’s workforce. Designed for HR professionals, managers, and business leaders, this course delves into recruitment strategies, employee development, performance management, and labor relations. Participants will also explore how to foster a positive organizational culture, navigate global HR challenges, and ensure compliance with labor laws.

The course emphasizes practical skills and knowledge, enabling participants to effectively manage human capital in diverse business environments. By the end of the course, participants will be well-equipped to develop HR strategies that enhance employee engagement, support business growth, and improve organizational performance.

Key Points 

  1. Recruitment and Selection Strategies: This section focuses on the methods and best practices for attracting, selecting, and retaining top talent. Participants will learn how to design effective job descriptions, conduct structured interviews, and use data-driven approaches to ensure a fair and unbiased recruitment process.
  2. Employee Training and Development: A key aspect of this course is understanding how to create training programs that enhance employee skills and support career growth. This point covers the importance of continuous learning, the creation of personalized development plans, and the role of mentoring in employee engagement and retention.
  3. Performance Management Systems: Effective performance management is crucial for aligning employee efforts with organizational goals. This key point covers how to set performance expectations, provide constructive feedback, and implement performance improvement plans, all while fostering a culture of continuous improvement.
  4. Compensation and Benefits Management: Compensation and benefits play a vital role in employee satisfaction and retention. Participants will learn how to design competitive compensation packages, ensure equity in pay, and align benefits with organizational strategies. This point also covers the importance of benchmarking and legal compliance in compensation.
  5. Diversity and Inclusion in the Workplace: A diverse workforce fosters creativity and innovation. This key point covers strategies for promoting diversity and inclusion, addressing unconscious bias, and building an organizational culture where all employees feel valued and respected. The course will also highlight the business benefits of a diverse workforce.
  6. Global Human Resources Management: Managing a global workforce comes with unique challenges. This section teaches participants how to navigate different labor laws, cultural expectations, and economic conditions in various regions. The course also covers strategies for managing expatriates, fostering cross-cultural collaboration, and ensuring compliance with international regulations.

Core Learning Outcomes

  • Develop Effective Recruitment and Selection Strategies: Understand and apply best practices for attracting, interviewing, and selecting top talent to ensure organizational success.
  • Create Comprehensive Training and Development Plans: Design and implement training programs that support skill enhancement and career growth, contributing to employee engagement and retention.
  • Implement Performance Management Systems: Align employee performance with organizational goals through effective feedback, goal-setting, and performance improvement plans.
  • Design Competitive Compensation and Benefits Packages: Create compensation and benefits strategies that ensure employee satisfaction, promote retention, and comply with legal requirements.
  • Promote Diversity and Inclusion: Implement strategies to foster a diverse, inclusive, and respectful workplace that supports organizational innovation and employee satisfaction.
  • Manage Global HR Practices: Navigate global HR challenges by understanding diverse labor laws, cultural expectations, and strategies for managing an international workforce effectively.
TSC1945 — Client Management & QA Reporting

COURSE DESCRIPTION

This course provides a focused study of Client Management & QA Reporting within healthcare administration, documentation, and reimbursement operations. Its instructional sequence is organized around four areas: Understanding Client Expectations and Service-Level Agreements; Effective Client Communication and Relationship Management; Quality Assurance Standards and Error Classification; and Reporting, Analytics, and Continuous Improvement. Together, these areas build the conceptual foundation needed to understand and apply the subject in a professional setting.

Scenario-based exercises and a final applied task move the material from explanation to workplace use. Throughout the course, students practice accuracy, privacy, compliance, payer requirements, quality assurance, and responsible client communication, producing evidence of learning that can be discussed in exam-style questions and transferred to professional assignments.

KEY POINTS

  1. Understanding Client Expectations and Service-Level Agreements: Establishes the terminology, principles, and professional context needed to understand the topic’s significance and its connection to sound decisions.
  2. Effective Client Communication and Relationship Management: Examines practical workflows, tools, and standards that support consistent, efficient, and defensible execution.
  3. Quality Assurance Standards and Error Classification: Develops the ability to recognize risks or constraints, compare alternatives, and select appropriate controls, methods, or responses.
  4. Reporting, Analytics, and Continuous Improvement: Connects course knowledge to planning, documentation, measurement, collaboration, and continuous improvement.
  5. Applied Practice: Uses scenarios and practical exercises to create a workflow, claim analysis, compliance review, documentation audit, or client-ready report and to justify decisions with evidence and accepted professional practice.
  6. Professional Standards and Readiness: Reinforces accurate terminology, ethical conduct, clear communication, and accuracy, privacy, compliance, payer requirements, quality assurance, and responsible client communication for exam-style review and workplace application.

CORE LEARNING OUTCOMES

  1. Foundational Knowledge: Explain the principles, purpose, and professional significance of Topic 1, “Understanding Client Expectations and Service-Level Agreements,” within healthcare administration, documentation, and reimbursement operations.
  2. Methods and Tools: Apply structured methods, appropriate tools, and accepted practices to the work addressed in Topic 2, “Effective Client Communication and Relationship Management.”
  3. Analysis and Judgment: Analyze the conditions presented in Topic 3, “Quality Assurance Standards and Error Classification”; identify significant risks or opportunities; and select a defensible response.
  4. Solution Development: Develop and justify a practical approach to Topic 4, “Reporting, Analytics, and Continuous Improvement.”
  5. Applied Deliverable: Produce a workflow, claim analysis, compliance review, documentation audit, or client-ready report that demonstrates accurate, ethical, and well-documented application of course concepts.
  6. Professional Communication: Communicate findings and recommendations using terminology, documentation standards, and evidence appropriate to healthcare administration, documentation, and reimbursement operations.